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James Martin James Martin

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Domain 2: User Setup (7%)

This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.

Salesforce ADM-201 (Salesforce Certified Administrator) Exam is designed to test the knowledge and skills of an individual in the field of Salesforce Administration. ADM-201 Exam is based on the Salesforce platform, which is one of the most popular customer relationship management (CRM) platforms used by businesses worldwide. Salesforce Certified Administrator certification is intended for individuals who have experience in Salesforce administration and are looking to advance their careers in this field.

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Salesforce Certified Administrator Sample Questions (Q53-Q58):

NEW QUESTION # 53
What is the maximum of time triggers per Workflow Rule?

A. 0
B. 1
C. 2
D. 3

Answer: B

NEW QUESTION # 54
Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

A. True
B. False

Answer: B

Explanation:
Section: Volume A

NEW QUESTION # 55
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?

A. View the setup audit Trail and review for errors.
B. Use the native debug feature in the flow builder.
C. Setup Email logs and review the send error log.
D. Review debug logs with the login level.

Answer: B

Explanation:
Explanation
Native debug feature is a tool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or might fail.
References: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5

NEW QUESTION # 56
Which of the following statements are true about trusted ranges?

A. They include IP addresses that are used in conjuction with a browser cookie.
B. They enable end users to activate additional IP addresesses for accessing salesforce.
C. They approve login requests from unknown browsers and IP addresses.
D. They are used to identify regular SF users.

Answer: A,D

Explanation:
Section: Volume F

NEW QUESTION # 57
Agentforce is escalating cases to the support team, but the support team complains they have no context and have to ask the customer to repeat everything. Which configuration issue is the most likely cause of this issue?

A. The handoff is creating a new case instead of transferring the existing session.
B. The support team's case page layout is missing the agent history component.
C. The support team members are missing the Agentforce User permission set.
D. The agent's instructions are preventing the history and context from being saved.

Answer: B

Explanation:
When an AI agent like Agentforce transfers a conversation to a human support representative, the goal is a " warm handoff " where the rep can see exactly what the customer and the AI discussed. If reps are complaining about a lack of context, the most common administrative cause is that the Conversation History component (or Agent History component) has not been added to the Case Lightning Record Page. Without this component on their page layout, the rep sees the newly assigned case but cannot see the transcript of the preceding chat session. To resolve this, the Platform Administrator should use the Lightning App Builder to add the relevant history component to the Case page used by the support team. Option D is less likely if escalation is working but context is missing. Option A would prevent users from using Agentforce features but wouldn ' t specifically hide the transcript of a finished AI interaction. Ensuring the UI includes the conversation history is critical for maintaining high customer satisfaction during handoffs.

NEW QUESTION # 58
......

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James Martin James Martin

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